Lumina Support

Email info@brewsterwickershampublications.com and we will get back to you, usually within two business days. It helps to mention your device (iPhone, iPad or Android) and what you were doing when the problem happened.

Common questions

I bought something and it is not showing. Open Places and tap Restore my purchases. Make sure you are signed in to the same Apple ID or Google account you used to buy it.

Will I lose my garden if I delete the app? Lumina keeps a backup of your game progress, so reinstalling on the same device brings your garden back.

Are there subscriptions? No. Every purchase is one-time and nothing expires.

Does anything happen if I stop playing for a while? No. Nothing wilts, nothing is owed, and the garden keeps growing while you are away.

The screen is too bright or the sound is too sharp. Open Comfort. Low light, right now dims everything at once. You can also warm the screen, soften high sounds, turn off movement and make buttons bigger.

How do I get a refund? Refunds are handled by the store you bought from: Apple or Google Play.

Deleting your data. Email us to have your cloud backup deleted. See the Privacy Policy for details.